The VOID is located at Cinemark West Plano and XD, on the right side from the main entrance.
There are currently no available experiences at The VOID Plano.
Do I have to purchase movie tickets to enter the location or The VOID?
No – but you are welcome to enjoy a movie prior or after your VOID experience.
What food and beverage options are available?
Cinemark West Plano and XD features a full-service restaurant and bar as well as a full concession stand.
What kind of parking is available?
Free parking is available to all Guests.
Can I use my Cinemark Movie Credits for The VOID?
Unfortunately, Movie Club credits cannot be applied toward your ticket purchase of The VOID.
What is the Cinemark bag and package policy?
In an effort to enhance the safety and security of our guests and employees, any bags or packages measuring larger than 2"x12"x6" will not be permitted into the theatre effective February 22, 2018. There is a designated area for participants to place any or all loose articles prior to entering The VOID. Please note that The VOID and Cinemark Theatres is not responsible for any lost or stolen items.
Can I cancel my ticket or change my reserved time?
If you purchased your tickets while signed in to your Cinemark account, you can perform a self-service refund any time before the showtime. The purchasing credit card information will be required for confirmation in order to complete the self-service refund. To refund your tickets, sign in to your account on cinemark.com and view your upcoming tickets within your account. Find the tickets which you wish to refund, and select “Request Refund. ” Enter your card information for confirmation and follow the instructions to refund your tickets to the original payment method(s).
Once the time for the ticket has passed, tickets are not refundable via the self-service option on cinemark.com. Please call 1-800-CINEMARK (1-800-246-3627) if you need assistance on tickets purchased for this location.
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“I have seen a lot of great V.R. experiences, and nothing comes close to what The VOID is doing.”The New York Times